Privacy Policy

At Maple Dreams Tours, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our exclusive tours, or interact with our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on our site, or otherwise when you contact us.

• Personal Data: This includes your name, email address, phone number, physical address, payment information (such as credit card numbers), passport details (for international travel requirements), and any other information necessary for booking and providing our tour services.
• Usage Data: Information about how you access and use our website. This usage data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Review and Testimonial Data: If you provide a review or testimonial, we may collect the content of your review, your name, and potentially a photo if you provide one.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide and maintain our services, including processing your tour bookings and customizing your travel experiences.
• Manage your account and booking details.
• Process payments and send you related transaction information.
• Communicate with you about your bookings, updates, special offers, and promotional materials.
• Improve our website, services, and user experience by analyzing usage patterns.
• Respond to your inquiries, comments, and customer service requests.
• Request feedback or contact you about your use of our services.
• Enforce our terms, conditions, and policies.

3. Disclosure of Your Information

We may share your information with third parties in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Partner Organizations: To facilitate your tour experiences, such as local guides, transportation providers, hotels, and activity operators, only as necessary to fulfill your booked services.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate personal information.
• The right to request erasure of your personal information.
• The right to object to or restrict processing of your personal information.
• The right to data portability.
• The right to withdraw consent at any time, where applicable.

To exercise any of these rights, please contact us using the physical address provided below.

6. Third-Party Websites

Our online platform may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our services are not intended for anyone under the age of 18 (Children). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Children have provided us with personal data, please contact us. If we become aware that we have collected personal data from Children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us by mail at:

Maple Dreams Tours

Toronto, Canada